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Writing
- Reports
- Letters
- Emails
- Faxes
Telephoning
- Telephone etiquette
- Problem solving on the telephone
Business meetings
- Brainstorming
- Resolving conflicts
- Active listening
- Body language awareness
- Reaching agreement
Negotiating
- Handling complaints
- Handling difficult situations
- Asking and answering difficult questions
- Making the ‘deal’
Networking
- Socialising
- Putting people at ease
- Getting the right information
International marketing
- Building relationships
- Ways of entering markets
- Sales techniques
- Presenting
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